Director of Operations

The Director of Operations will help scale our end-to-end operations to ensure O POSITIV can continue to grow rapidly and deliver fantastic customer outcomes.

The role will include supply chain strategic planning and management across inventory & logistics, manufacturing & packaging, and procurement as well as occasional collaboration with our customer support team. The role reports to the COO (ex-Bain) and will work cross-functionally.

The ideal candidate will be data-driven and analytical, skilled in developing business relationships, and have a passion for or experience in operations. S/he should be highly detail-oriented and able to see and build the bigger picture for an exciting future.

Responsibilities and Duties
1. Inventory & Logistics:

  • Support demand / supply planning for O POSITIV’s product portfolio
  • Identify opportunities to improve fulfilment and shipping cost, speed, and consistency
  • Manage the day-to-day relationship with our 3PL including inventory tracking, SLAs, and delivery scheduling
  • Refine operational metrics and reporting and use data driven analytics to improve decision-making○ Support demand /

2. Manufacturing & Packaging:

  • Manage post purchase order submission process including tracking, freight, quality testing, and SLAs
  • Manage quality and compliance processes, including supplier audits

3. Procurement:

  • Manage the sourcing and purchasing of inputs for O POSITIV’s product portfolio
  • Identify additional suppliers, manufacturers, and packagers
  • Identify opportunities to improve quality and reduce cost

4. Customer Support

  • Help track customer support performance and identify improvement opportunities
  • Prepare the customer support team for new product launches
  • Help refine existing and develop new processes to deliver an exceptional customer sales / service experience

To apply, email us with the company name + job title.

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